Delete your account & data
Last updated: 30 May 2026
You can ask us to permanently delete your ToonShala account at any time. This page tells you how, what gets removed, what we have to keep for a short while, and how long the whole thing takes.
1. Delete from inside the app
The fastest way is to open the ToonShala app and tap Profile → Delete my account & data. A confirmation dialog walks you through it and opens a pre-filled email so we can confirm your request from the address that owns the account.
2. Or email us directly
Send a request from the email address used to sign in to: toonshala.com@gmail.com with the subject line “Account deletion request”.
Include in the body:
- The email or Google account ID used to sign in.
- Optional — a sentence telling us why, so we can improve the app.
3. What we delete
- Your profile (name, email, photo, Firebase ID).
- Watch history and the list of categories you opened.
- Stored device tokens used to send you notifications.
- Any device-side cached video segments and posters get wiped when you uninstall the app.
4. What we keep, and for how long
Indian tax + consumer-protection rules require us to keep a short audit trail of payments and refunds for up to 7 years. If you ever made a purchase, we keep:
- Invoice number, amount, payment gateway transaction ID.
- Refund records, if any.
These records cannot be linked back to a useable profile after deletion — the original account is gone, and only the financial trail remains.
5. How long the deletion takes
We confirm receipt within 3 business days and complete the full deletion within 30 days. You will get an email when it is done. After that there is no way to recover the data — please download anything you want to keep beforehand.
6. Children and family accounts
ToonShala accounts must be owned by a parent or guardian. The owner can delete the account at any time using either method above. Children cannot submit deletion requests on their own.
7. Got questions?
Email toonshala.com@gmail.com and we will respond within 3 business days.
This page is provided to meet Google Play and Apple App Store policy. It is informational and not legal advice — please review with counsel before launch.